Legal
Refund Policy
Last updated: June 2025
1. Payments and Billing
Kalleo Pro is a monthly subscription billed through Paddle, who acts as the Merchant of Record for all transactions. By subscribing, you authorize Paddle to charge your payment method on a recurring monthly basis until you cancel.
2. 7-Day Refund Window
If you are not satisfied with your Pro subscription, you may request a full refund within 7 days of your initial purchase. To request a refund, email support@getkalleo.com with the subject line "Refund Request" and include the email address associated with your account. We will process eligible refunds within 5 business days.
3. Renewal Charges
After the initial 7-day window, subscription renewal charges are non-refundable. If you do not wish to be charged for the next billing period, you must cancel your subscription before the renewal date. You can cancel at any time from Settings → Billing in your account — access continues until the end of the paid period.
4. Exceptional Circumstances
We will review refund requests outside the standard window on a case-by-case basis for documented technical failures that prevented access to the Service. To submit such a request, contact support@getkalleo.com with a description of the issue.
5. Statutory Rights
Nothing in this policy limits any rights you may have under applicable consumer protection laws in your jurisdiction.
6. Contact
Refund requests and billing questions: support@getkalleo.com.